Service Delivery Policy & Procedure

1 Mission Statement

2 Admissions and Departures Policy

02a ROC Admissions and Departures Policy

3 Admissions Procedure

03a ROC Admissions and Departures Procedure

4 Departures Procedure

5 Key Working Procedure

5b Warnings Procedure

6 Anti Discriminatory and Prevention of Harassment inc Domestic Violence Policy

7 Equality & Diversity Policy

8 Safeguarding Adults at Risk Multi Agency Policy

8a Vulnerable Persons Policy and Reporting Procedures

8b Interagency Alert Form

9 Safeguarding Policy (including links to Local safeguarding Boards) North Wales Rochdale

10 Anti Social Behaviour Policy

11 Grievance Complaints Disciplinary Policy

12 Complaints Procedure

13 Grievance Procedure

14 Service Users Concerns Procedure

15 Confidentiality  Data Protection Policy

16 Drugs and Alcohol Policy

17 Medication Procedure

18 Environmental Policy

19 Establishing & reviewing  Procedures

20 Establishing & Reviewing Policy

21 Health & Safety Policy

22 HIV and AIDS Policy

23 Monitoring Review Evaluation Policy

24 Multi Agency Working Policy

25 Night duties procedure

26 No Smoking policy

27 Policy On Policies

28 Project Specific Refferal Criteria

29 Service Charge Policy

30 Service User Involvement Strategy

31 Service User participation Policy

32 Statement of Faith

33 Whistle Blowing policy


35 Cash Book Procedure

36 Training & Developement

37 Buildings Security

38 Lone Working policy and procedure

39 Missing Person Policy

40 Own Vehicle Use Policy

41 Volunteering Handbook 

42 Recruitment of Staff

43 Acceptance and distrubution of donated goods Policy

Risk Assessment Procedure

Step Leaflet


Service Delivery Policy & Procedure

Related Info...

Mission Statement and Aims

Trustees and Key Staff

Verse of the Day

Sanctuary Trust works with homelessness and homeless related poverty and emergency homeless issues. God's Sanctuary was the vision of Sheila Halsall after seeing the level of homelessness Rochdale and later the homelessness Conwy and the substance misuse such as Drugs and Alcohol. By Providing emergency shelter for the homeless in supported housing services funded mainly through Supporting People we assist other providers such as Shelter homelessness, Petrus and Stepping Stones who are also supporting people through women's and men's hostels and floating support. We also have STEP Emergency overnight provision. With our work in Wales we partner with Welsh Assembly Government (WAG) as they provide financial help for homeless through emergency shelter and their Supporting People funds. There are different kinds of accommodation available but what is needed is good quality supported accommodation with a strong business and development plan. We have also provided consultancy service to help others move closer to an answer to homelessness. Our social enterprise company, Sanctuary Trust Enterprises runs Noah's Ark Play Centre, The Storehouse Charity Shop.